ACDG

AUTOMATIC CALL DISTRIBUTION (ACD) GROUP AND SUBGROUP

INDICATES:

The Automatic Call Distribution Group identifier and ACD supervisor subgroup number.

DATE:

4/14/2005

BILLING:

CRIS

APPLICATIONS:

5ESS, Automatic Call Distribution (ACD), DMS-100, ISDN BRI

SECTION - POSITION

EXAMPLES

S&E - FL

DMS-100
I1   @@A/TN 732 555-1234/ACDG ADMIN2:3

5ESS
I1   @@A/TN 732 555-1234/POID 9999/ACDG
     999

REFERENCES:

1. 5ESS
   Lucent Technologies 235-118-257, Views 23.2 and 23.8, Keyword ACDGROUP.
2. DMS-100
   Northern Telecom Practice 297-2101-310, Option ACDGROUP, ACDSGRP.

SECTION - POSITION

APPEARANCE

MODE

MIN

MAX

Required

Alphanumeric

1

20

Element: 1

ACD Group Identifier (DMS-100)

Appearance

Mode

Min

Max

Series

Range

Optional

Alphanumeric

1

16

No

No

Element: 2

ACD Supervisor Subgroup Number (DMS-100)

Appearance

Mode

Min

Max

Series

Range

Optional

Numeric

1

3

No

No

Data Parameters:

Element: 3

ACD Group Number (5ESS)

Appearance

Mode

Min

Max

Series

Range

Optional

Numeric

1

3

No

No

Data Parameters:

No.

Element Combination

Series

Separator

1.

1 : 2

No

2.

3

No

ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

P

P

Action Codes

I,E

I,E

O,D

O,D

I,O, C,T, D,E, X,R, M

I,O, C,T, D,E, X,R, M

I,O, C,T, R

-

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No

Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.

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