ACDI

AUTOMATIC CALL DISTRIBUTION (ACD) AGENT INCALLS OPTION

INDICATES:

The agent's INCALLS option for Automatic Call Distribution.

DATE:

7/1/1993

BILLING:

CRIS

APPLICATIONS:

Automatic Call Distribution (ACD), DMS-100

SECTION - POSITION

EXAMPLES

S&E - FL

I1   @@E/TN 555-1234/PN 555-0000/KEY 1
     /ACDI ACDK.INCALLS

FID RULES/CONSTRAINTS:

1. The INCALLS key must be assigned to key 1 of the ACD station.

SECTION - POSITION

APPEARANCE

MODE

MIN

MAX

Required

Alphabetic

12

12

Element: 1

INCALLS Indicator

Appearance

Mode

Min

Max

Series

Range

Required

Alphabetic

4

4

No

No

Code Set:

Element: 2

INCALLS Key Value

Appearance

Mode

Min

Max

Series

Range

Required

Alphabetic

7

7

No

No

Code Set:

No.

Element Combination

Series

Separator

1.

1 . 2

No

ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

P

P

Action Codes

I,E

I,E

O,D

O,D

I,O, C,T, E,D, M,X, R

I,O, C,T, E,D, M,X, R

I,O, C,T, R

-

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No

Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.

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