ACDR

AUTOMATIC CALL DISTRIBUTION (ACD) AGENT NOT READY OPTION

INDICATES:

The ACD agent's station is equipped with ACD Not Ready Option.

DATE:

9/6/1990

BILLING:

CRIS

APPLICATIONS:

Automatic Call Distribution (ACD), DMS-100

SECTION - POSITION

EXAMPLES

S&E - FL

I1   @@E/PN 555-2345/KEY 2/ACDR

SERVICE ORDER ACTIVITY NOTES:

1. The Agent's Not Ready option blocks ACD calls to the agent's station.  The agent can place or receive calls on the secondary numbers.

REFERENCES:

1. Northern Telecom Practice 297-2101-310.

SECTION - POSITION

APPEARANCE

MODE

MIN

MAX

Prohibited

0

0

ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

P

P

Action Codes

I,E

I,E

O,D

O,D

I,O, C,T, E,D, M,X, R

I,O, C,T, E,D, M,X, R

I,O, C,T, R

-

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No

Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.

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