CLFC

AUTOMATIC CALL DISTRIBUTION (ACD) CALL FORCING

INDICATES:

The Call Forcing option for a line equipped with the Automatic Call Distribution feature.

DATE:

7/1/1993

BILLING:

CRIS

APPLICATIONS:

Automatic Call Distribution (ACD), DMS-100

SECTION - POSITION

EXAMPLES

S&E - FL

I1   @@A/CLFC Y

SERVICE ORDER ACTIVITY NOTES:
  1. The INCALLS option must be assigned to Key 1 of the agent's set before Call Forcing can be assigned.
  2. Call Forcing is only answered in the affirmation when an agent's set is equipped with a headset.

REFERENCES:
  1. Northern Telecom Practice 297-2101-310, Option ACD.

SECTION - POSITION

APPEARANCE

MODE

MIN

MAX

S&E - FL

Required

Alphabetic

1

1

Element: 1

Call Forcing Indicator

Appearance

Mode

Min

Max

Series

Range

Required

Alphabetic

1

1

No

No

Code Set:
CodeMeaning
YYes - Calls are presented to agent without INCALLS Key being depressed
NNo  - Calls are not presented to agent without INCALLS Key being depressed

ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Section - Position: S&E - FL

 

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

P

P

Action Codes

I,E

I,E

O,D

O,D

I,O, C,T, D,E, X,R, M

I,O, C,T, D,E, X,R, M

I,O, C,T, R

-

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No


Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.



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