FAA

AUTOMATIC CALL DISTRIBUTION (ACD) FORCED AGENT AVAILABILITY (FAA) OPTION

INDICATES:

The Forced Agent Availability option which allows the supervisor to force an agent from the Not Ready state to the Ready state for receiving ACD calls.

DATE:

7/1/1993

BILLING:

CRIS

APPLICATIONS:

Automatic Call Distribution (ACD), DMS-100

SECTION - POSITION

EXAMPLES

S&E - FL

I1   @@E/PN 555-1234/KEY 4
     /FAA EXT.N, GRP.ACE1

           or

I1   @@E/PN 555-1234/KEY 4
     /FAA EXT.Y

FID RULES/CONSTRAINTS:
  1. The FAA FID may not be assigned to Key 1 of the supervisor's set and must have an associated lamp.

REFERENCES:
  1. Northern Telecom Practice 297-2101-310, Option FAA.

SECTION - POSITION

APPEARANCE

MODE

MIN

MAX

S&E - FL

Required

Alphanumeric

5

27

Element: 1

Extended FAA Attribute Name

Appearance

Mode

Min

Max

Series

Range

Required

Alphabetic

3

3

No

No

Code Set:
CodeMeaning
EXTExtended FAA

Element: 2

Extended FAA Attribute Value

Appearance

Mode

Min

Max

Series

Range

Required

Alphabetic

1

1

No

No

Code Set:
CodeMeaning
YYes - Extended FAA is valid for an agent in any ACD Group.
NNo  - Extended FAA is valid for an agent in specific ACD Group.

Element: 3

ACD Group Attribute Name

Appearance

Mode

Min

Max

Series

Range

Optional

Alphabetic

3

3

No

No

Code Set:
CodeMeaning
GRP

Element Rules:

Element is required when the code set N is used on element 2.

Element: 4

ACD Group Attribute Value

Appearance

Mode

Min

Max

Series

Range

Optional

Alphanumeric

1

16

No

No

No.

Element Combination

Series

Separator

1.

1 . 2

No

2.

1 . 2 , SP 3 . 4

No


ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Section - Position: S&E - FL

 

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

P

P

Action Codes

I,E

I,E

O,D

O,D

I,O, C,T, E,D, M,X, R

I,O, C,T, E,D, M,X, R

I,O, C,T, R

-

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No


Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.



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