FSC

FOREIGN SPEAKING CUSTOMER

INDICATES:

Customers who speak and/or require correspondence in a foreign language.

DATE:

12/3/2009

BILLING:

CRIS

APPLICATIONS:

Billing, E911

SECTION - POSITION

EXAMPLES

IDENT - LH

FSC  ADA

LIST - LH

IFSC S

LIST - FL

     /FSC F

BILL - LH

OFSC SPH

BILL - FL

     /FSC S,B

S&E - FL

I1   @@E/TN 732 555-3939/FSC S

FID RULES/CONSTRAINTS:
  1. Section:  IDENT,  Position:  LH
    The absence of an action code infers the presence of an "I" (IN) action code. The I action code is optional on the service order.

SECTION - POSITION

IDENT - LH

Please refer to LIST - LH for all data requirements.

SECTION - POSITION

APPEARANCE

MODE

MIN

MAX

LIST - LH

Optional

Alphabetic

0

5

Element: 1

Foreign Language Code

Appearance

Mode

Min

Max

Series

Range

Optional

Alphabetic

1

3

No

No

Data Parameters:
Data characteristics are locally developed.

Element: 2

Request for Written Materials in a Foreign Language

Appearance

Mode

Min

Max

Series

Range

Optional

Alphabetic

1

1

No

No

Code Set:
CodeMeaning
YYes
BBoth (English and Foreign Language)

Element: 3

Customer Requirements

Appearance

Mode

Min

Max

Series

Range

Optional

Alphabetic

1

1

Yes

No

Code Set:
CodeMeaning
AForeign Language Bill and Service Representative who speaks Foreign Language
BForeign Language Bill Only
RCustomer wants to speak to Service Representative who speaks Foreign Language

Element Rules:

The Foreign Language is defined in element 1.

No.

Element Combination

Series

Separator

1.

1

No

2.

1 , 2

No

3.

1 SP 3

No


SECTION - POSITION

LIST - FL

Please refer to LIST - LH for all data requirements.

SECTION - POSITION

BILL - LH

Please refer to LIST - LH for all data requirements.

SECTION - POSITION

BILL - FL

Please refer to LIST - LH for all data requirements.

SECTION - POSITION

S&E - FL

Please refer to LIST - LH for all data requirements.

ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Section - Position: IDENT - LH

 

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

O

P

Action Codes

I

I

I, O

I, O

I, O

I, O

I

I

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No

Order Section - Position: LIST - LH

 

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

O

O

Action Codes

I

I,O

O

O

I,O

I,O

I,O

I

O

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No

Order Section - Position: LIST - FL

 

Please refer to LIST - LH for Order Type, Action Code, and FID relationships.

Order Section - Position: BILL - LH

 

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

O

P

Action Codes

I

I

I

I,O

I,O

I,O

I,O

I

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No

Order Section - Position: BILL - FL

 

Please refer to BILL - LH for Order Type, Action Code, and FID relationships.

Order Section - Position: S&E - FL

 

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

P

P

Action Codes

I,E

I,E

O,D

O,D

I,O, C,T, D,E, M,X, R

I,O, C,T, D,E, M,X, R

I,O, C,T, R

-

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No


Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.



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