LOB

AUTOMATIC CALL DISTRIBUTION (ACD) LINE OF BUSINESS OPTION

INDICATES:

The ACD group name for the ACD supervisor's line of business option.

DATE:

10/4/1990

BILLING:

CRIS

APPLICATIONS:

Automatic Call Distribution (ACD), DMS-100

SECTION - POSITION

EXAMPLES

S&E - FL

I1   @@E/KEY 9/LOB GRP.GLOBAL

FID RULES/CONSTRAINTS:

1. To initate a mechanized SOAC/MAS (Service Order Analysis and Control/Memory Administration System) flow through, FID may be entered on assignable line USOC or LOB feature USOC logical line.

SERVICE ORDER ACTIVITY NOTES:

1. The SUPR option must be assigned to Key 1 of the supervisor's set before the Line of Business option can be added.
2. The LOB option can not be assigned to key one of the set but must be assigned to a key having an associated lamp.

REFERENCES:

1. Northern Telecom Practice 297-2101-310, Option LOB.

SECTION - POSITION

APPEARANCE

MODE

MIN

MAX

Required

Alphanumeric

5

20

Element: 1

LOB ACD Group Identifier

Appearance

Mode

Min

Max

Series

Range

Required

Alphabetic

3

3

No

No

Code Set:

Element: 2

LOB ACD Grouping

Appearance

Mode

Min

Max

Series

Range

Required

Alphanumeric

1

16

No

No

No.

Element Combination

Series

Separator

1.

1 . 2

No

ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

P

P

Action Codes

I,E

I,E

O,D

O,D

I,O, C,T, E,D, M,X, R

I,O, C,T, E,D, M,X, R

I,O, C,T, R

-

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No

Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.

iconectiv Confidential - Restricted Access

This document and the confidential information it contains shall not be distributed, routed or made available to any third party, except with written permission of iconectiv.

Licensed Material - Property of iconectiv

Possession and/or use of this material is subject to the provisions of a written license agreement with iconectiv.