MSBO

AUTOMATIC CALL DISTRIBUTION (ACD) MAKE SET BUSY (MSB) OVERRIDE INDICATOR

INDICATES:

That the ACD supervisor has the capability to override the agent's Make Set Busy feature.

DATE:

7/29/1993

BILLING:

CRIS

APPLICATIONS:

Automatic Call Distribution (ACD), DMS-100

SECTION - POSITION

EXAMPLES

S&E - FL

I1   @@A/TN 555-1234/MSBO Y/DIFI N

FID RULES/CONSTRAINTS:
  1. The DIFI FID is required on the same logical line when the Call Supervisor (CLSUP) option is provisioned.

REFERENCES:
  1. Northern Telecom Practice 297-2101-310, options ASL and CLSUP, prompt MSBOVRD.

SECTION - POSITION

APPEARANCE

MODE

MIN

MAX

S&E - FL

Required

Alphabetic

1

1

Element: 1

Automatic Call Distribution (ACD) Make Set Busy (MSB) Override Indicator

Appearance

Mode

Min

Max

Series

Range

Required

Alphabetic

1

1

No

No

Code Set:
CodeMeaning
YYes
NNo

ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Section - Position: S&E - FL

 

Order Type

N

T

F

D

C

R

X

P

A

Presence

O

O

O

O

O

O

O

P

P

Action Codes

I,E

I,E

O,D

O,D

I,O, C,T, D,E, X,R, M

I,O, C,T, D,E, X,R, M

I,O, C,T, R

-

-

CRIS

CABS

Data Retention

Yes

No

Printed on CSR

Yes

No


Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.



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