FID Specification

TBWR

CONTRACT TERMINATION BILL/WAIVE REASON

INDICATES:

The reason for billing or waiving termination charges when a contracted service is disconnected, at the customer's request, before the end of the termination agreement.

DATE:

2/14/2008

BILLING:

CRIS

APPLICATIONS:

Billing

SECTION - POSITION	EXAMPLES
BILL - LH
	ITBWR\|Y LR/RTE 2500
S&E - FL
	I1 @@K/TN 732 555-1234/TBWR Y LR /RTE 2500

SECTION - POSITION	APPEARANCE	MODE	MIN	MAX
BILL - LH	Required	Alphabetic	2	7

Element: 1

Termination Charge Indicator

Appearance	Mode	Min	Max	Series	Range
Optional	Alphabetic	1	1	No	No

Code Set:

Code	Meaning
Y	Bill Termination Charge
N	Waive Termination Charge

Element: 2

Contract Termination Reason

Appearance	Mode	Min	Max	Series	Range
Optional	Alphabetic	2	2	No	No

Code Set:

Code	Meaning
AE	Affiliate Initiated - Line Loss Due to Loss of DSL to CLEC
BF	Billing Issues
BK	Business Failure/Bankruptcy/Business Closing
CA	Cannot Afford
CB	Change to Cable Modem
CC	ISP Initiated - Unsuccessful Self-Install/Customer Refused Truck Roll
CD	No Longer Has PC/PC Broken
CM	Competition - Customer Moving to Another Carrier
CO	DSL Switch to Competition
CQ	Customer Refuses to Give Reason for DSL Disconnect
CS	Poor DSL Product Performance
DE	Affiliate Initiated - Line Loss Due to Disconnect of POTS - No New Order
DL	Non-pay of DSL Charges - Disconnect DSL Only
IC	ISP Change
IV	POTS Disconnected Due to Non-payment
LE	ISP Initiated - Policy/Abuse Termination
LP	Affiliate Initiated - Mechanical Line Loss Disconnection
LR	Legal Reasons
NC	New Connect Not Cancelled
NE	Customer Cancelled - No Expenses Incurred
NP	Affiliate Initiated - Disconnected Due to Non-payment
OB	Customer Out of Business/Service Stopped
PR	Customer PC Does Not Meet Minimum Requirements
RD	Rerate - End User Dissatisfied with New Rate
SP	Service Reasons/Problems

Element Rules:

This element is required when Element 1 Code Set value is Y.

Element: 3

Waive Termination Charge Reason

Appearance	Mode	Min	Max	Series	Range
Optional	Alphabetic	2	2	No	No

Code Set:

Code	Meaning
AD	Affiliate Initiated - Unable to Maintain Sync on a Repair Ticket
AL	Number Change
AM	Affiliate Initiated - ISP Migration/Reconcilliation Project
AS	Affiliate Initiated - Unable to Provision DSL Service Due to Quality of Loop
BC	Customer Refused Speed Tier Downgrade
CL	Poor Customer Service/Unable to Resolve Customer Technical Issues
CN	Customer Never Ordered DSL
CP	Company Project
DS	Disaster - Fire, Flood, Ice, Storm, etc.
ER	Deceased
FP	Loss Due to Fiber to the Premises (FTTP)
LB	Language Barrier
LL	Affiliate Initiated - Line Loss Due to Move
LR	Legal Reasons
ML	Switch DSL from One Line to Another
OC	CRM Only Code for Use by Customer Care
RB	Supercedure
RT	DSL Line Changed from CO DSLAM to RT Based DSL
SD	Military Service Deployment
SG	Customer Cancelled - Satisfaction Guaranteed
SP	Service Reasons/Problems
UB	Unbundled to Bundled
UC	Upgrade to Dedicated Internet Circuit - Affiliate
UL	Upgrade to Broadband Pipe
US	Upgrading Contract Services
WP	Written Off - ISP Unbillable

Element Rules:

This element is required when Element 1 Code Set value is N.

No.	Element Combination	Series	Separator
1.	1 SP 2	No
2.	1 SP 2 SP 3	No
3.	1 SP 3	No
4.	2	No
5.	3	No

SECTION - POSITION
S&E - FL	Please refer to BILL - LH for all data requirements.

ORDER TYPE/ACTION CODE/FID RELATIONSHIPS

Order Section - Position: BILL - LH

Order Type	N	T	F	D	C	R	X	P	A
Presence	O	O	O	O	O	O	O	P	P
Action Codes	I, E	I, E	O, D	O, D	I, E	I, E	I, E	-	-

	CRIS	CABS
Data Retention	No	No
Printed on CSR	No	No

Order Section - Position: S&E - FL

Order Type	N	T	F	D	C	R	X	P	A
Presence	O	O	O	O	O	O	O	P	P
Action Codes	I, E	I, E	O, D	O, D	I, O, C, T, D, E, M, X, R	I, O, C, T, D, E, M, X, R	I, O, C, T, R	-	-

	CRIS	CABS
Data Retention	No	No
Printed on CSR	No	No

Note: Please refer to BR-751-000-150 for a complete description of a FID specification and its structure.

iconectiv Confidential - Restricted Access

This document and the confidential information it contains shall not be distributed, routed or made available to any third party, except with written permission of iconectiv.

Licensed Material - Property of iconectiv

Possession and/or use of this material is subject to the provisions of a written license agreement with iconectiv.